48 Hour Parts Guarantee

"You don't have time for downtime."

Rest assured the job will get done with Doosan's industry leading parts guarantee. We have the industry's only uptime focused parts guarantee, meaning the part is in your hand within 48 hours or we'll pay for the rental. Because we know that the money you save on a free part doesn't compare to the money you'll lose if you can't finish the job.  Doosan parts are shipped from the North American Parts Distribution Center located in Atlanta, GA.

48 Hour Delivery Performance
99% success rate with 100% dealer utilization rate in the past two years

Eligible Parts
Any Machine Debilitating part (stock or non-stock)

Model Coverage
Entire line of Excavator and Wheel Loader current production and previous generation models

Delivery Destination
In the customers' hands (or wherever the customer wants)

Redemption
Pay customer machine rental costs or cash equivalent.

We think it's the best guarantee in the industry, but what do YOU think?

48 Hour Parts Guarantee Program Details

1.     Machines covered by this guarantee:

a.  Solar V and DX Series Excavators

b.  Mega V and DL Series Wheel Loaders

*NOTE: Only units sold by Doosan Infracore Construction Equipment America through its authorized distributors and delivered to an end-user or authorized distributor within the United States and Canada will be eligible for this guarantee.

2.     Only Machine debilitating parts as identified by Doosan and with the following exclusions

a.     Discontinued parts and parts with non-published pricing.

b.     Frame parts and repairable fabrications

c.     Any Cummins engines or related parts

d.     Any parts worn beyond 100% that have caused a related failure due to lack of maintenance according to Doosan Service Manual guidelines.

e.     Parts for special options and attachments not normally offered by Doosan Infracore Construction Equipment America, or not currently installed on the machine.

f.      Any parts book discrepancies due to incorrect information provided by the factory.

3.     48 Hours begins 4:00pm EST the day of order placement.

a.      Order must be placed as Machine down (MDS) / 48 Hour 

          1.      48 hour information must be complete including:

                    I.  Complete machine owner information

                   II.  Model, serial number and hour meter of the machine

b.     Order will be shipped Next Day Air or Equivalent

c.     Doosan Parts will have a minimum of 3 individuals notified by the system at the time order is placed on-line.

d.     Each part will be reviewed for accuracy and eligibility on a case-by-case basis

4.     This 48 Hour Guarantee is subject to carrier delivery restrictions and/or governmental agency delays.

5.     Doosan reserves the right to substitute parts as needed to fulfill the need. Substitution options will be reviewed internally depending on customer's needs or requirements.

If Doosan fails to meet the 48 hour delivery the customer will be eligible for a gift card that will be equal to the rental rate of an equivalent machine for each day late up to the time the part is delivered or 1 month.

 

Dealers are talking about Doosan's 48 Hour Parts Guarantee

Kevin Ozeretny, Parts Manager - Coastal Machinery

My customer Albany Recycling in Albany Georgia needed parts to rebuild an engine in one of their Doosan 220LC-V.  Doosan had most of the parts in stock with the exception of pistons and one wrist pin, which made me wonder if everything would go smoothly.  All the parts were shipped and received on time and in the correct locations.  We are an OEM dealer for several equipment lines and in my opinion Doosan has one of the best parts distribution centers that we deal with.  We can count on them to fill our orders correctly and ship them out on time without any problems.  When Doosan introduced the 48 Hour program I was apprehensive at first but since then I feel completely
comfortable that when we have to use the program our order will arrive on time.

Scott Pare, Parts Manager - Barry Equipment

The 48 Hour program offered by Doosan is an absolute success.  There have been numerous occasions that it has helped my customers get up and running.  One example is that I had a customer with a radiator problem and the part he needed was not in stock at our shop.  So I placed a 48 Hour order and Doosan’s Georgia Team went to work.  After the guys in Atlanta worked their magic, I had a complete radiator assembly sitting on my loading dock in less than 48 hours.  To sum it all up in one word: impressive.  For me and my dealership, this program has always come through.

Patrick Hitpas, Parts Manager - Hoffman Equipment/Hoffman International

Doosan’s 48 Hour program has performed very well for both Hoffman Equipment and our customers.  We have taken advantage of the program many times when a customer has a machine that is down due to mechanical or safety issues and we need to get the part from Korea quickly.  Out of the all the manufacturers that Hoffman represents, Doosan’s 48 Hour Program has performed the best out of all the “machine down” parts order types.  Although not all the parts make the 48 hour deadline, just about everything has arrived within 5 days. The 48 Hour Program allows Hoffman Equipment to better compete with other excavator manufactures and get our customer’s machines up and running faster.